FAQs

REGISTRATION

How do I register an account?
First, click on the "Register” button at the upper right hand side of the page. Fill out the "Registration Form” with the required information. In the registration process a Username and Password will be obtained that you can use to login to your account.

Note:
Passwords are case sensitive, take note of using uppercase and lowercase letters.
Please keep your password private and stored securely.

We reserve the right to exclude anyone from having an account, specifically those who we suspect of having a gambling problem or of attempting fraudulent transactions.

How old do I need to be able to play?
To play for real money you must be a minimum of 18 years of age. In some jurisdictions you might need to be older. You must abide by the applicable laws in your country. If you are not of legal age you can practice and participate in all games where real money is not involved

SECURITY

Is my information safe and secure in your system?
We at 138SunGame use a unique SSL encryption protocol to obtain and store confidential user information equipped with the latest firewall systems. We also have a Risk and Security management team to make sure that your information and funds are absolutely safe. Further information can be found here.

How can I be sure that the games produce fair play?
138SunGame is licensed and regulated by the Isle of Man Gambling Supervision Commission.which ensures both fairness and security for players across all of our games. In our casino games the "dealer" is really a computer. A Random Number Generator (RNG) is used to ensure that performance is truly random. The licensing process involves testing by an approved and independent test house that the RNG which we use produces consistently random results. Our RNG casino games have been rigorously tested by TST Global or Gambling Associates running millions of rounds and examing the results.

The live dealing facilities have been inspected and approved to regulatory standards and our Sportsbetting system is checked for congruent and secure transactions. All Game Rules and Terms and Conditions are also checked by the regulator for fairness.

138SunGame provides our users with an easy to use logs of their game results. This information may be accessed any time by going to the account history page. Details in the account history page include amounts wagered, game results, as well as Deposit and Cash Out records.

Is online gambling legal?
Gambling online for real money is legal in most countries. However, some countries do not allow online gambling. You must abide by the applicable laws in your jurisdiction or country. In order to play for real money you must first consent to our Terms and Conditions.

Is your company licensed to operate gambling software?
138sungame.com Sportsbook and Casino is legally licensed to operate by the Government of the Isle of Man. The Isle of Man Gambling Supervision Commission has high standards and is well known for it's robust regulatory system.

PAYMENTS

How do I make a deposit?
When you are on the 138sungame.com website, please login and click on the Deposit button. From there you can register your preferred payment method that you can choose from our wide variety of payment providers.

Is there a fee to make a deposit or withdrawal?
Deposits and withdrawals are free with 138sungame.com however your card scheme, e-wallet provider or bank may charge you to move or upload money. Please check with your provider. For the list of the available payment methods, please click here.

How much is the minimum/maximum deposit? How much is the minimum/maximum withdrawal amount?
Deposit/withdrawal limits can differ depending on the payment method. For the list of the available payment methods, please click here.

How long does it take for the deposit to reflect in my account?
Deposits normally clear immediately but this depends on the method of deposit and whether you have used that method before. We may sometimes require you to provide identification before we will accept your payments, which is a normal part of our security checks and will usually only take a short time providing you can supply the required documentation. Once the website has accepted your deposit successfully, you can start playing immediately!
If you fund your account via an e-wallet account they may also want to verify your address and email details before allowing you to upload money for gaming purposes.

How long does it take to withdraw from my account?
In line with the terms of our Online Gambling Licence and Anti-Money Laundering legislation, we may need to see further identification from you before approving a withdrawal from your account. As soon as you have satisfied these requirements we will process your request as quickly as possible. How quickly the money is available in your account depends on the method of payment used and the banks involved but will usually take 2-3 days for clearing.

GENERAL INSTRUCTIONS

What games can I play?
138sungame.com currently offers sports betting, live games, and casino. We will be adding new games on a regular basis and all players will be notified once new games are available.

How can I check the rules for different games?
You can find all of our game rules here. In addition you can click "Help" button to get more information during a game.

Why does the game continue before I can place a bet?
When playing on a Group/Public Table, you are sharing the table with other players. In order to keep the game timely and eliminate the possibility of one player holding up the whole table, we have set a definite time period for placing a bet. If a player does not place a bet and click the "Continue" button within this time, the game will go on without the bet of that player and they will have to wait for the next round.

How can I remove a bet after placing it on the table?

For Baccarat and Blackjack
Click and drag the chips from the table back to your stack. If you are playing on a Public/Group table, please do this before the "time limit” elapsed.

For Slot Games
Click on the "Cash Out" button. This will put the bet back to your Bankroll. This must be done before spinning the Slot Machine's wheels. Please note that clicking on "Bet Max" will spin the wheels automatically and you will not be able to reverse your bet.

For Video Poker
Simply click the "Cash Out" button on the machine.

For Roulette
Right-click your mouse over the bet you want to cancel. If you are playing on a Public/Group Table, this must be done before the "time limit” elapsed.

For Pai Gow Poker
Click and drag the chips from the table back to your stack. If you are playing on a Public/Group Table, this must be done before the "time limit” elapsed.

For Caribbean Stud Poker
Click and drag the chips from the table back to your stack. If you are playing on a Public/Group Table, this must be done before the "time limit” elapsed.

TECHNICAL QUESTIONS

Why can’t I access the 138sungame.com website from certain locations?
Our website may be blocked in some regions which may lead to access problems. If you believe the location where you are attempting access should not be blocked please contact our customer service hotline 24/7 so we can rectify the situation.

What can I do if I tried to login but received the error message of "Wrong Username/Password”?
Remember that usernames and passwords are case sensitive. Check if CAPS lock is on. Please note that the system will allow player to input the login information only three times and if you failed on the third attempt, the account will automatically be locked. If so, please click the button "Forget Password” and answer the security question. Our system will send the new password in your registered email address. If you forget the security question or fail to answer the question, please contact our online customer service. We are available 24/7.

What should I do if I cannot login to the games?
First, turn off firewall and anti-virus software since some of them may block the programs. In addition, you may delete cookies and browsing history, and then restart your computer.

What should I do if I am suddenly disconnected from the Internet during the game?
Since there are several reasons which may lead to internet disconnection, 138sungame.com have developed a sophisticated integrated abnormal disconnection handling mechanism to protect the players. If you find yourself disconnected during the game, log back in as soon as you can. If you manage to reconnect before the game times out, you can see what you are playing before the disconnection. In live Baccarat, if you have already betted, you may log in and reconnect the game again to see the game result or "Game History”. If your bet was not placed yet, you will have a refund.

GENERAL ENQUIRIES

Are 138SunGame live games just playing tapes? No.
138sungame.com LIVE games are captured by advanced video technology and transmitted through the Internet in real time. The live dealing facilities have been inspected to meet the Isle of Man Gambling Supervision regulatorystandards so you can be assured of absolute fairness as well as the excitement of a truly live game.

How do I change my password or registered information?
If you still have remaining balance in your account, we will need you to complete an identity verification procedure before changing any of your personal details. This is for your safety and security and once your ID has been verified, your new password will be sent to your registered email address or your personal information will be updated as requested.

How can I change my registered information?
To change your registered account information please contact our Customer Service by email or live chat. We are available 24/7.