Responsible Gaming
Responsible Gambling
We at 138SunGame would like you to have an enjoyable online gambling experience with us. We are here to help if you ever feel you have any issues with your gambling habits.
We advise you to follow these guidelines:
· Establish limits and controls on your purchasing, wagering and losses before you start gambling.
· Try not to let gambling restrict your daily responsibilities.
· Remember that gambling is not an alternative source of income.
· Do not gamble when you are under the influence of alcohol or any other substances.
· Do not continue to gamble as a way to recoup your losses
Further advice and information on how to gamble responsibly is available at www.gambleaware.co.uk
Recognising the signs of problem gambling:
Is your gambling causing problems for you or others around you? The following signs may indicate a problem:
· Spending more time or money on gambling than you can afford.
· Finding it hard to manage or stop gambling.
· Having arguments with the family or friends about money and gambling
· Losing interest in usual activities or hobbies like going out with friends or spending time with family.
· Always thinking or talking about gambling.
· Lying about your gambling or hiding it from other people.
· Chasing losses or gambling to get out of financial trouble.
· Gambling until all of your money is gone.
· Borrowing money, selling possessions or not paying bills in order to pay for gambling.
· Needing to gamble with larger amounts of money or for a longer time to get the same feeling of excitement or buzz.
· Neglecting work, school, family, personal needs or household responsibilities because of gambling.
· Feeling anxious worried, guilty, depressed or irritable.
If you feel you have a problem, there are organisations there to help whose details are provided below:
Gamblers Anonymous:
www.gamblersanonymous.org.uk
GamCare:
www.gamcare.co.uk
UK Based Helpline: 0845 600 0133
Gambling Therapy:
www.gamblingtherapy.org
Betting Limits
In order to set a betting limit on your account please contact 138SunGame customer support. By setting a maximum amount that you can deposit in a day/week/month you are able to control your betting. Once a deposit limit has been set it can be reduced at any point, however, if you wish to increase your deposit limit a cooling off period of 7 days will be applied before implementing the increase.
Self-Exclusion:
We would like all our customers to have an enjoyable experience with their gambling, but for a select few, gambling may cease to be fun. We at 138SunGame provide a facility whereby customers who wish to restrict their gambling can have their accounts closed for a minimum of six months and up to five years as requested. If you request self-exclusion, your account cannot be reopened within the set period of time. This is different from closing your account as a closed account may be re-opened at any time. Please contact customer services if you require any further information on our self-exclusion policy.
Over 18s Only:
It is illegal in the United Kingdom for someone who is under 18 to gamble. We at 138SunGame reserve the right to carry out proof of age checks on any customer to verify that the information provided is true and correct. We reserve the right to suspend customer accounts and withhold funds until satisfactory proof of age and identity is provided. We will comply with all local gaming Jurisdictions. In order for us to avoid unlawful betting, we may undertake searches with third party companies from time to time for the purpose of verifying that you are 18 and over. In the interest of protecting yourselves and to avoid potential misuse of your account, we at 138SunGame would like you to keep your account details and passwords confidential.
Parental Controls:
Some of our customers may feel more comfortable with a comprehensive third party control system to restrict access to parts or the entire site and restrict access to certain parts of the Internet for themselves or members of their family. These include:
Net Nanny: www.netnanny.com
CYBERsitter: www.cybersitter.com
